UK airlines easyJet and Virgin Atlantic rank near the bottom of a new study that rated more than 30 carriers on flight delays and compensation claims.
Of those selected for the study, Luton-based easyJet ranked second last while Crawley-based Virgin Atlantic was third last, although both carriers have slammed the report and disputed its findings.
They were listed several places behind British Airways and Flybe, which were named the top carriers in the UK.
The study was conducted by AirHelp, a company that assists passengers with compensation claims for delayed, cancelled or overbooked flights, and regularly butts heads with airlines over payouts.
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